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UK businesses lose an estimated £14 billion annually due to
poor customer service, leading to reduced loyalty and increased churn.
Acquiring new customers cost up to 25 times
more than retaining existing users.
Through expert training, strategic recruitment, and robust management development, we equip support teams with the soft and technical skills needed to drive loyalty and long-term success.
By combining data-driven insights, practical training, and innovative coaching, we will design a bespoke program to transform your support team from reactive, transactional operators into high-performing, customer-centric units that enhance retention and grow your business.
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We use a 360-degree approach to deeply understand your customer experience from every angle.
✔️ Gather qualitative insights from employees at all levels, from frontline agents to senior leadership
✔️ Analyse customer interactions across multiple channels, identifying recurring pain points and service gaps
✔️ Go undercover as mystery customers, to uncover hidden weaknesses and friction points
✔️ Combine qualitative insights with hard data, including SLAs, CSAT and NPS, creating a holistic view
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To ensure lasting impact, we work with your organisation to establish achievable yet ambitious goals serving as clear benchmarks for success.
✔️ Collaborate with leadership to define measurable success indicators tailored to your organisation’s challenges and objectives
✔️ Set practical yet ambitious milestones to track progress and maintain a continuous improvement mindset
✔️ Provide a clear roadmap for ongoing development
By embedding long-term strategies into your organisation, we ensure that the positive impact of training extends far beyond the initial workshops—creating a culture of excellence that continuously improves.
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Once armed with a clear, data-driven picture of your organisation, we design and deliver tailored training sessions that directly address the key areas for improvement.
✔️ Frontline team training focuses on practical, real-world skills to enhance communication, problem-solving, and customer interactions
✔️ Management and leadership coaching to strengthen the ability to support teams, drive engagement, and foster a culture of continuous improvement
The result? A motivated workforce, happier customer, and faster, more effective problem resolution.
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Reduce burnout, improve morale, and create a culture where support teams feel valued, supported, and motivated. Practical wellbeing strategies help teams build resilience, manage stress, and stay engaged.
Handling difficult customer interactions shouldn’t be a guessing game. We provide clear, structured frameworks that make resolving complaints smoother, more consistent, and more effective.
A strong support team isn’t built overnight—we provide a step-by-step framework to help organisations develop a customer-first culture that encourages continuous improvement.
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If this sounds like the kind of transformation your support team needs, we’d love to offer you a free trial while we are in the BETA stage of ServAce.
🚀 Experience our tailored training, expert coaching, and data-driven insights — at no cost — while helping us refine and perfect our approach.
📅 Book an initial call with one of the team using the link below, and let’s explore how we can help your organisation build a high-performing, customer-first support team.
ServAce 